Shipping Policy
Order Processing
Orders are processed within 1–3 business days (Monday–Friday). Orders placed after 5:00 PM ET, or on weekends and public holidays, begin processing the next business day.
Delivery Times
- United States, United Kingdom, Canada, Australia & New Zealand: 7–10 business days.
- Shipping is FREE on all orders.
Delivery times are estimates and are not guaranteed. Transit may be affected by customs, courier delays, weather, or other circumstances beyond our control. Business days exclude weekends and public holidays.
Carriers
Orders ship via trusted carriers including USPS, UPS, DHL, and FedEx, depending on your location.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package anytime using the Track Your Order link on our website.
Customs, Duties & Import Taxes
For international orders, your package may be subject to import duties, taxes, or customs fees applied once it reaches your destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for details before ordering.
Where We Ship From
Our items ship from our fulfillment center in Asia. As a result, international transit times apply, and items in the same order may occasionally arrive in separate packages.
Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrectly provided address. If a package is returned to us due to an incorrect or incomplete address, you may be responsible for reshipping costs.
Lost or Delayed Packages
If your tracking shows no movement for an extended period, or your package is significantly delayed, please contact us at support@alva-grace.com and we'll help investigate with the carrier.
Contact Us
Email: support@alva-grace.com
Hours: Monday–Friday, 9am–9pm (closed weekends)