FAQ

How long will it take to receive my order?

Orders are processed within 1–3 business days, and delivery typically takes 7–10 business days depending on your location.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can track it anytime using the Track Your Order link on our website. Please allow a couple of days after dispatch for tracking to activate.

It's been longer than expected and I still haven't received my order.

Please allow a few extra days for possible customs or courier delays — in the vast majority of cases your parcel is still on its way. If it's been more than 14 business days, email us at support@alva-grace.com and we'll look into it for you.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us within 12 hours of placing it. Once your order has entered processing or shipped, we're unable to make changes.

Do you offer refunds or exchanges?

Yes — if you're not happy with your order, contact us within 60 days of receiving it to arrange a refund or exchange. See our Refund Policy for full details.

What payment methods do you accept?

We accept all major credit and debit cards, as well as the other secure payment options shown at checkout.

How can I contact customer service?

Email us anytime at support@alva-grace.com. Our team is available Monday–Friday, 9am–9pm.