Frequently Asked Questions
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Orders are processed within 1–3 business days. Delivery typically takes 7–12 business days after processing. You’ll receive a tracking link by email once your order ships.
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Simply email us at support@alva-grace.com within 30 days of receiving your order, and our team will provide return instructions. Items must be unused, in their original packaging, and in resellable condition.
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We accept all major credit cards, PayPal, and secure checkout options.
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Yes! we offer free shipping on all orders, delivered via express courier.
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We’re available 24/7. You can reach us at support@alva-grace.com or via our contact form.
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You can track your order by entering the tracking number you received from us on the "TRACK YOUR ORDER" page. Once you’ve entered the number and clicked "TRACK," you will see the status of your order.
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Yes, you can return your order within 30 days of receiving it.